ServiceNow Implementation Partner
From ITSM and ITOM to custom ServiceNow applications · Lynxiz designs, builds, and deploys ServiceNow solutions that transform how your enterprise operates, at every level.
ServiceNow is the world's leading enterprise service management platform · and the difference between a failed implementation and a transformative one is the partner you choose. Lynxiz brings experienced ServiceNow specialists, deep enterprise experience, and a track record of successful deployments across mid-market and Fortune 500 environments. We don't just configure ServiceNow · we architect solutions around your specific business processes, integrate them with your existing systems, and deliver outcomes your stakeholders can measure. Every engagement is built on one principle: your ServiceNow platform should make your business faster, not just more complex.
Full Service Breakdown
IT Service Management (ITSM)
A fully configured ITSM implementation built around your organization's incident, problem, change, and service request workflows. We align ServiceNow ITSM with ITIL best practices while ensuring the system reflects how your team actually works · not how a textbook says they should.
- Incident Management · Major Incident workflows
- Problem Management · root cause tracking
- Change Management · CAB integration · approval flows
- Service Catalogue · self-service portal design
- SLA configuration · breach alerting · reporting
- Knowledge Management · article lifecycle
IT Operations Management (ITOM)
Gain complete visibility into your IT infrastructure, discover dependencies, and automate your IT operations. Lynxiz implements ITOM to connect your monitoring ecosystem with ServiceNow · giving you a single pane of glass for everything from CI discovery to event management.
- Discovery · CMDB population · dependency mapping
- Event Management · alert correlation · noise reduction
- Health Log Analytics · AIOps integration
- Cloud Management · multi-cloud visibility
- Orchestration · automated remediation workflows
- Service Mapping · business service visibility
HR Service Delivery (HRSD)
Transform your HR operations with a unified employee service portal that handles everything from onboarding to offboarding, HR queries to policy requests · with full case management, automation, and analytics built in.
- Employee Service Centre · self-service portal
- Case Management · HR inquiry workflows
- Lifecycle Events · onboarding / offboarding automation
- Document Management · policy distribution
- Journey Accelerators · guided employee experiences
- HR Analytics · workforce dashboards
Customer Service Management (CSM)
Deliver connected customer service experiences at scale. Lynxiz implements CSM to unify your customer-facing and back-office operations · so your teams resolve issues faster, customers get answers sooner, and you have the data to continuously improve.
- Case Management · customer inquiry workflows
- Customer portal · self-service deflection
- Agent Workspace · unified customer view
- Field Service integration
- Communities · knowledge sharing
- CSM Analytics · SLA tracking · CSAT reporting
Custom ServiceNow Application Development
When out-of-the-box ServiceNow modules don't perfectly fit your business process, we build custom applications on the Now Platform. From simple workflow automations to complex multi-department applications, we extend ServiceNow's capability to solve your unique problems.
- Custom scoped application development
- Flow Designer · business process automation
- Service Portal · custom widgets and portals
- Integration Hub · third-party connectors
- Custom dashboards · performance analytics
- Mobile app extensions
ServiceNow Integrations
ServiceNow becomes exponentially more valuable when connected to the rest of your enterprise. We design and build secure, scalable integrations between ServiceNow and your ERP, HRIS, monitoring, identity, and business intelligence platforms.
- SAP · Oracle · Workday integration
- Microsoft 365 · Azure AD · Active Directory
- Salesforce · HubSpot CRM sync
- Monitoring tools: Dynatrace, Splunk, Datadog
- REST API · SOAP · MID Server configuration
- Data synchronisation · real-time event streaming
ServiceNow Upgrades & Health Checks
Running an aging ServiceNow instance? Lynxiz performs comprehensive health checks to identify technical debt, customisation conflicts, and upgrade blockers · then delivers a clear remediation plan before your next platform upgrade.
- Instance health assessment · technical debt audit
- Upgrade impact analysis · testing strategy
- Customisation review · upgrade-safe refactoring
- Performance tuning · database optimisation
- Security posture review · role audit
- Post-upgrade support · regression testing
50+
ServiceNow implementations delivered
6wk
Fastest ITSM go-live on record
40%
Average reduction in IT ticket resolution time
99.9%
Uptime SLA maintained post-implementation
How We Work
Discovery & Requirements Workshop
We run structured workshops with your IT leadership, process owners, and end users. We document current-state workflows, pain points, and future-state requirements · before a single configuration decision is made.
Solution Architecture & Design
A detailed design document covering data model, integration architecture, user roles, workflow logic, and portal design · reviewed and signed off by your team before build begins.
Phased Build & Configuration
We build in clearly defined phases with acceptance criteria at each milestone. Each phase is tested, approved, and stable before the next begins. No big-bang go-lives.
User Acceptance Testing (UAT)
Your team tests the real system against real scenarios. We manage the UAT process · defect logging, resolution, retesting · and don't sign off until acceptance criteria are met.
Training & Change Management
We produce role-specific training materials, run train-the-trainer sessions, and support your internal champions. Adoption is as important as configuration.
Go-Live Support & Hypercare
Dedicated go-live support for the first 2–4 weeks post-deployment. We monitor the system, resolve issues in real time, and ensure your team is confident before transitioning to standard support.
Technologies & Tools We Use
Frequently Asked Questions
Do you have ServiceNow experience?
Lynxiz's team includes experienced ServiceNow System Administrators, Implementation Specialists, and Application Developers with hands-on project delivery experience. We follow ServiceNow's proven implementation methodology on every engagement.
How long does a ServiceNow ITSM implementation take?
A standard ITSM implementation (Incident, Problem, Change, Service Catalogue) takes 8–14 weeks from kickoff to go-live. More complex multi-module implementations with extensive integrations take 20–40 weeks. We provide a detailed project plan in our proposal.
How much does ServiceNow implementation cost?
A standard single-module ITSM implementation starts at $50,000. Multi-module implementations with integrations typically range from $100,000 to $400,000+. We provide fixed-price proposals after the discovery phase · no open-ended time-and-materials surprises.
Can you work with our internal IT team?
Yes · and we actively encourage it. We position ourselves as an extension of your team, not a replacement. Knowledge transfer, documentation, and internal capability building are built into every engagement so you're not permanently dependent on us.
What if we already have a ServiceNow instance that needs improving?
We offer comprehensive health checks, technical debt assessments, and remediation services for existing instances. Whether you need an upgrade, a process improvement, or a complete re-implementation, we'll give you an honest assessment of the best path forward.
Do you offer post-implementation support?
Yes. We offer tiered managed service agreements covering everything from standard business hours support to 24/7 critical incident response. Support packages are tailored to your operational requirements and SLA needs.
Can ServiceNow integrate with our existing systems?
Yes · ServiceNow is built for enterprise integration. We have experience integrating ServiceNow with SAP, Oracle, Workday, Salesforce, Microsoft 365, Azure AD, Dynatrace, Splunk, and many other platforms. Integration complexity is assessed during discovery.
Transform Your Enterprise Operations with ServiceNow
Tell us about your environment, your challenges, and your goals. We'll come back with an honest assessment and a clear path to a ServiceNow platform that actually delivers.
Ready to Build Something the World Has Never Seen?
Schedule a free 30-minute discovery call. We'll audit your digital presence, identify your biggest opportunities, and give you a clear strategy · with no obligation.
No commitment · Response within 24 hours · Trusted by companies in 12 countries